Accident repairs in Dandenong South Made right again.

Check that everyone is safe and call 000 if anyone is injured or there's a danger on the road. Move to safety if you can. Exchange names, addresses and vehicle registration details with the other driver, and their insurer if they know it. You must report a crash to the nearest police station if anyone is injured and police didn't attend, or if property was damaged and neither its owner nor police were there to take your details; if a driver leaves without swapping details, or you're unsure, contact police. Take photos of the vehicles, the scene and any damage if it's safe. Then contact your insurer — and, if you'd like us to look at repairing the car, start an accident enquiry. Our printable car accident checklist puts these steps in order.

It describes an accident where another driver is considered responsible. Neither you nor we decide fault: it's worked out by the insurers involved (and, if there's a dispute, potentially a court) based on the evidence. You're welcome to tell us what you believe happened — choose “I'm not sure” if you don't know. We'll use what you tell us to explain your options, not to make a ruling.

No. The other driver's name, registration and insurer are important for any claim against them, but they don't guarantee that liability will be accepted or that costs will be paid. That depends on the circumstances and the insurers' assessment. We'll be clear about what we know and what is still uncertain before any work goes ahead.

It depends on your insurance policy and on whether you're claiming through your own insurer or the other driver's. Some policies let you choose a repairer; others require you to use one from the insurer's network or offer different terms if you don't. Check your policy wording or ask your insurer. We can explain how the repair process works either way.

No. An enquiry gives us the basic details so we can call you back and talk it through. It isn't an insurance claim, a repair authority or a contract. Repairs only proceed after you've given written approval.

No — it's a booking request. You'll receive a reference number when it's sent, and our team will contact you to confirm an available time. Your booking is confirmed only when we've confirmed it with you.